FAQ

Have a question? Here are the answers to the ones we hear most. If you don't see yours, message us on Instagram @travezia11 or email Travezia11@gmail.com.

Shipping

Where do you ship?
We currently ship within the United States only.

How much is shipping?
Shipping is calculated at checkout based on the weight and size of your order. Orders over $75 ship free.

How long will my order take?
In-stock items ship within 1-3 business days. Custom pieces take 7-14 business days to make before shipping. Delivery usually takes 3-5 business days after your order ships, and you'll get a tracking number by email.

Returns and repairs

Can I return or exchange my order?
All sales are final, so we don't accept returns or exchanges. If you have questions about a piece, just ask us before you buy!

What if my order arrives damaged or wrong?
Email us within 7 days of delivery with your order number and photos, and we'll make it right.

Do you repair jewelry?
Yes! If your piece needs a repair and you still have all or most of the original pieces, email us photos and we'll let you know the next steps.

Custom clothing

Can I order a custom piece?
Yes! We create personalized clothing with your university logo, size and favorite colors. Message us on Instagram with your idea. Prices vary depending on the item and customization.

Jewelry care

How do I take care of my jewelry?
To keep your pieces shining, avoid water, perfume, lotions and sweat. Take them off before showering, swimming or working out, and store them in a dry place, ideally in a pouch or box.

Will every piece look exactly like the photo?
Most of our pieces are handmade, so small differences in color, shape or size are normal and make each one unique.

Visit us

Can I see your pieces in person?
Yes! Find us at The Shoppes at Tapp's and every Saturday at Soda City Market in Columbia, SC. See dates and hours on our Find Us in Person page.